Terms & Conditions

Please read this notice.It constitutes part of your contract for travel related services.

Untraced Paths Travellers LLP. requires this TRAVEL APPLICATION and included TERMS&CONDITIONS and RELEASE OF LIABILITY, WAIVER, INDEMNIFICATION, AND ASSUMPTION OF RISKS document to process your booking. If you fail to accept these while booking or submit these or any and all forms provided to you by the tour operator(s)/supplier(s), you will not be allowed to join the trip.

Untraced Paths Travellers LLP, registered with Ministry of Corporate Affairs, India, hereinafter referred as ‘Company’ having its head office located at Shop No. G-9, Madeira Enclave, Fatorda, Goa 403602, gives notice that some services provided in connection with the itineraries are rendered by suppliers who are not agents or employees of the Company. All of the accommodations, meals, tours, cruises, air ground and water transportation, and/or related travel services made by the Company are made solely as an agent for the individual participant and not directly supplied by the Company. While every effort is made to make travel arrangements with reputable suppliers, the participant expressly agrees that the Company shall not be responsible for breach of contract, failure to comply with any local laws prevalent or any intentional or negligent actions or omissions on the part of such suppliers, which result in any loss, property damage, delay, change of itinerary irregularity, inconvenience, bodily injury, or any unforeseen circumstances to travellers or travellers’ companions or group members or any wrongful or intentional acts, breach of contract, or default of any company or individual engaged in providing these arranged services.

Untraced Paths Travellers LLP., its principals, guides, and agents shall not be responsible for any injuries, physical exertion for which the participant may not be prepared, losses or damages in connection with terrorist activities, social, civil or labour unrest, political disputes, failure of mechanical or structural integrity of air, sea, and ground transportation and accommodations, diseases, sicknesses, local laws, kidnapping, high altitude on hills, bad climatic conditions not limited to strong winds, heavy rainfall, heatwaves, flooding etc, acts of God, exhaustion due to heat and humidity, consumption of alcoholic beverages and/or other illegal substances, dangers associated with wild or other animals/insects/reptiles/birds/fish, quality of medical and telecommunications/internet services in remote areas, theft, problem associated with lost or misplaced luggage, delays, changes or cancellation of travel due to weather conditions, hotel services, accidents or health related problems before or while in-transit to (e.g., an accident on the way to a tour), during, and after a tour, flight changes or cancellation, missed connections, or any other actions, omissions, or conditions outside of the Company’s control. By embarking upon his/her travel, the traveler voluntarily assumes all risks involved in such travel, whether expected or unexpected. Traveller is hereby warned of the above risks as well as possible travel industry bankruptcies and medical and climatic disruptions, and the possibility traveller may be unable to travel as scheduled because of a personal emergency.

Untraced Paths Travellers LLP. and its principles, guides and agents are not qualified first aid or medical care providers and can assume no liability to provide first aid or medical care. The Company reserves the right to decline, to accept, or to retain and disqualify from the entire trip, or any portion of the trip, any person whose conduct or physical health impedes trip operation or infringes on the rights, welfare, or enjoyment of other trip members. A refund for unused services will not be given under such circumstances.

Media Release

Untraced Paths Travellers LLP. and/or its representatives may take photos or videos during the operation of any program and use them for promotional purposes. By booking a program with the company, participants agree to allow their images to be used in such photos. Participants also agree that any feedback, testimonials, or comments provided to Untraced Paths Travellers LLP. may be used for promotional purposes. If you prefer that your images to not be used, please notify us before such booking is made.

Participant Responsibilities

The participant expressly agrees that they shall be solely responsible for any intentional or negligent actions or omissions on their part, that result in any loss, property damage, inconvenience, bodily injury, or any unforeseen circumstances to Suppliers or Suppliers’ companions or group members or of any company or individual engaged in providing these arranged services, and the Company shall not be liable to be sued or to compensate for the losses arising out of the above mentioned. Every participant will be responsible for comprehending the conditions stated and implied in their trip description/itinerary and for selecting a trip that is appropriate to his/her interest (s) and abilities; for disclosing in writing and/or during the initial phone or email consultation any potentially relevant medical or health conditions to the Company; for preparing for the trip by reading the trip itinerary(ies) and all supplemental trip information supplied by the Company or other relevant suppliers; for discussing this itinerary with their physician; for bringing appropriate clothing and gear/equipment as instructed; for following normal standards of personal hygiene and personal safety as advised by the trip leader, local guides, and/or the Company, in order to lessen the risk of travellers’ diseases or injuries; for adhering to the reasonable directives of the tour leader and/or local guide(s); for acting in an appropriate social manner with fellow trip members when on a group trip; for acting in an appropriate and respectful manner in accordance with the customs of the places visited on each and every trip; and for completing the trip itinerary when traveling on group programs.

Insurance

The Company doesn’t offer travel insurance in the tour/package.

Pricing

Careful planning has allowed Untraced Paths Travellers LLP. to set the price it offers to you and everything reasonable will be done to guarantee that price. However, price adjustments may be made (even on existing bookings) in the rare event of extreme currency fluctuations, post-booking fuel surcharge assessments, and other similarly unforeseeable events outside the control of the Company and/or our suppliers. This shall be intimated to the participants before the start of the tour/trip. Not included in the price are: items not mentioned in the agreed plan, items of a personal nature such as laundry services, beverages, medical costs, the costs of hospitalization and evacuation from remote areas, and additional expenses arising from delays or extension of a trip due to weather, political dispute, sickness, failure of transportation or other causes beyond the Company’s control.

Payment

All payments are to be made to Untraced Paths Travellers LLP. by cheque, cash, or through the secure eCommerce interface. Your reservation may be cancelled (in some cases automatically) if payment is not received before 48 hours of the scheduled Tour/Package. The payment for a reservation on the chosen Tour/Package shall bein full.

Cancellations, Rescheduling, Changes & Booking, Payment, Cancellation & Rescheduling Policy

1. Shared Experiences – Cancellation Policy

For bookings made for Shared Experiences, the following cancellation policy shall apply:

Cancellations made more than 24 hours before the scheduled start time shall be eligible for a 100% refund of the amount paid.
Cancellations made between 12 and 24 hours before the scheduled start time shall be eligible for a 50% refund of the amount paid.
Cancellations made less than 12 hours before the scheduled start time, including no-shows, shall not be eligible for a refund.
All cancellation requests must be communicated to Soul Travelling in writing through the designated communication channels. The date and time at which the cancellation request is received shall determine the applicable cancellation policy.
Any eligible refund shall be processed to the original mode of payment, subject to applicable payment processing and banking timelines.

2. Group / CYOT Experiences – Advance & Balance Payment Policy

For Group and Create Your Own Trail (CYOT) bookings, 50% of the Total Contracted Value shall be payable as an advance upon confirmation of the booking.
The remaining 50% of the Total Contracted Value shall be payable on or before 7 days prior to the scheduled experience.
Any additional participants added to the booking shall be invoiced separately. The additional amount shall be payable within 3 working days from the date of the invoice, unless otherwise agreed in writing by Soul Travelling.
A Group or CYOT booking shall be considered confirmed only upon receipt of the applicable advance payment and confirmation from Soul Travelling.

3. Group / CYOT Experiences – Cancellation Policy

In the event of cancellation of a confirmed Group or CYOT booking, the following cancellation charges shall apply:

Cancellation received more than 7 days prior to the experience start time: No cancellation fee shall apply and 100% of the amount paid shall be refunded.
Cancellation received between 7 days and 72 hours prior to the experience start time: A cancellation fee equivalent to 50% of the Total Contracted Value shall apply.
Cancellation received less than 72 hours prior to the experience start time, or in the event of a no-show: A cancellation fee equivalent to 100% of the Total Contracted Value shall apply.
Cancellation requests must be communicated in writing by the Group's authorised contact person. The date and time of receipt of the written cancellation request by Soul Travelling shall determine the applicable cancellation charges.

4. Further Terms on Cancellation for Group / CYOT Bookings

Where the amount already paid by the Group is less than the applicable cancellation fee, the Group shall pay the outstanding balance within 7 days from the date of Soul Travelling's invoice.
Where the amount already paid exceeds the applicable cancellation fee, the excess amount shall be refunded to the original mode of payment within 10 working days, subject to applicable payment processing and banking timelines.
For experiences scheduled between 20 December and 5 January, being the peak season, the applicable cancellation windows shall be modified. The standard 7-day cancellation period shall be replaced by 14 days, and the standard 72-hour cancellation period shall be replaced by 7 days.

Accordingly, during the peak season:

Cancellations received more than 14 days prior to the experience shall be eligible for a full refund.
Cancellations received between 14 days and 7 days prior to the experience shall attract a cancellation fee of 50% of the Total Contracted Value.
Cancellations received less than 7 days prior to the experience, including no-shows, shall attract a cancellation fee of 100% of the Total Contracted Value.

5. Postponement / Rescheduling Policy

One change of date shall be permitted free of charge, provided that the request is made in writing more than 7 days prior to the scheduled experience and is subject to availability.
The revised date must fall within 3 months of the original experience date.
Any difference in the applicable rate for the revised date, including any difference arising from peak-season or other applicable rates, shall be payable by the Group. Amounts already paid shall be carried forward and adjusted against the revised date.
Any postponement or rescheduling request received within 7 days of the scheduled experience, or any second request for postponement/rescheduling, shall be treated as a cancellation and shall be subject to the applicable cancellation charges.

6. Cancellation by Soul Travelling

If Soul Travelling cancels an experience for any reason other than circumstances covered under the Force Majeure provisions, the customer or Group may choose either:

a full refund of all amounts paid for the cancelled experience; or
an alternative date for the same experience at no additional cost, subject to availability.

In such circumstances, Soul Travelling's liability shall be limited to the refund of the amounts paid for the affected experience.
Any additional or consequential expenses incurred by the customer or Group, including travel, accommodation, transportation or other third-party expenses, shall not be included in the refund unless otherwise agreed in writing by Soul Travelling.

Dispute

Any dispute arising out of the above terms and conditions shall be resolved by mediation at the first instance, A recourse to Arbitration shall be taken if the dispute is not resolved at the mediation stage. The jurisdiction for filing disputes arising out of the above contract of terms and conditions shall be in the place of the registered office address of the company.

Note

In case of bookings made by a single person on behalf of multiple people, the concerned person agrees to take complete responsibility for the people being booked for.

Privacy Policy

At Soul Travelling, we strongly believe in protecting consumer privacy. That's why we only ask you for information related to the services we provide. We never sell, rent, share, trade or give away any of your personal information to anyone. This privacy policy describes what information we collect from you, how it is used and what security measures we take to protect it.

IP Addresses & Cookies

In order for us to provide an attractive and easy-to-navigate website, we must occasionally use our visitors’ IP addresses for purposes such as optimising our use of search engines or diagnosing problems with our server. Furthermore, to better tailor our website and product offerings to our customers, we use Google Analytics to collect information on how visitors navigate our website. Cookies are used to collect aggregated data that allows us to see the origins of web traffic, amount of visitors, visitors’ operating systems, browser types, etc. This data does not personally identify you in any way. You can choose not to accept cookies by disabling them in the settings of your web browser.

Bookings & Payments

When you book a tour on our website, we require contact information, such as your name and e-mail address and, in some cases, partial or full postal address or telephone number. This information is only used to contact you with information about your tour. In rare cases, we may need to share your contact information with tour guides who are responsible for the booked tour. Otherwise, we do not sell or share this information with any third parties.

At the time of booking, we also ask you for payment information such as credit card number or bank transfer details. We use the utmost level of online security to safeguard your personal data.

Online Security

Our website is protected by the utmost level of online security, meaning your personal data is safe with us. All transactions on the site are secured by COMODO and any data we gather from users is securely stored and safeguarded by the best firewalls available.

No content on our website may be used or reproduced for any commercial purposes. Soul Travelling reserves the right to amend this privacy policy at any time.